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← Fieldwire

Customer Success Manager

Fieldwire
Location
Warsaw, Poland (Remote or Hybrid)
Posted
19 days ago
Department
Construction
What they actually want (must-haves)
  • 3+ years of professional construction experience, preferably with a combination of field and office management roles
  • Excellent presentation and communication skills
  • Fluency in English, Polish, and Czech or Slovak
  • Self-motivated and highly organized, with strong time management skills
  • Diplomacy and patience when working through customer issues
  • Comfortable communicating with anyone, from tradesmen to senior-level managers
What the job really is

As a Customer Success Manager at Fieldwire, you will be responsible for managing a portfolio of clients in the construction industry, helping them effectively utilize the Fieldwire platform. Your role will involve training clients, understanding their construction needs, and providing ongoing support to ensure their satisfaction and account expansion. You will also collaborate with the product team to relay customer feedback and troubleshoot any issues that arise.

Things to weigh
  • Role involves both remote and hybrid work options
  • Focus on customer engagement and satisfaction may require flexibility in hours
  • Emphasis on training and product expertise suggests a steep learning curve for new hires
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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