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← Fidelity & Guaranty Life Insurance Company

Senior New Business Customer Contact Representative

Fidelity & Guaranty Life Insurance Company
Location
Remote
Posted
11 days ago
Department
Operations
What they actually want (must-haves)
  • High School degree
  • 3+ years in customer service or call center, preferably in the insurance or financial services industry
  • Ability to handle complex customer issues and escalations
  • Demonstrates high level understanding of products/service offerings
  • Ability to self-organize, set priorities, and manage workload
  • Demonstrates risk awareness and understands risk mitigation strategies
What the job really is

The Senior New Business Customer Contact Representative is responsible for managing a high volume of inbound calls related to Life and Annuity new business. This role involves resolving complex customer issues, mentoring new hires, and providing quality support to Financial Advisors, Policy Holders, and Internal Business Partners, while also performing some administrative tasks.

Benefits
  • Flexible work environment with options for in-office, hybrid, and remote work arrangements
Things to weigh
  • No salary listed
  • Some travel may be required (less than 10%)
  • Role involves handling complex customer issues which may require significant problem-solving skills
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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