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VIP Team Manager

FanDuel
Location
Alberta
Posted
23 days ago
Department
Commercial
What they actually want (must-haves)
  • Minimum of 4 years of experience in high end customer service field
  • Experience managing a team
  • Excellent verbal and written communication skills
  • Knowledge of online gaming industry
  • Passionate about providing top level service
  • Excellent analytical skills and experience with Excel
Nice to have
  • High level hospitality experience
  • People management experience
  • Understanding of Marketing processes
  • Knowledge of sports and/or experience working within a heavily regulated industry
What the job really is

As a VIP Team Manager at FanDuel, you will manage a portfolio of high-value clients while overseeing a small team of VIP Account Managers. Your role involves building strong relationships with VIP customers, providing exceptional service, and ensuring compliance with responsible gaming protocols. You will also be responsible for mentoring your team to deliver the same high standards of service to their portfolios.

Benefits
  • Extended medical, vision, and dental coverage
  • Life insurance
  • Disability insurance
  • Retirement program with employer contributions
  • Short-term or long-term incentive compensation, including cash bonuses and stock program participation
  • 12 holidays and two floating holidays
Things to weigh
  • No specific mention of remote work options, though it can be based in Edmonton, Calgary, or Greater Alberta
  • Salary range provided, but dependent on various factors
  • Role requires a good understanding of VIP service and the online gaming industry, which may be niche
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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