HHiring Reality
← FamilyWell

Director of Operations & Workforce Management

FamilyWell
Location
Remote - Based in
Posted
3 days ago
Department
Clinical Operations
Salary
$95,000 - $130,000
What they actually want (must-haves)
  • 5+ years in healthcare operations, clinical program management, or a related field
  • Demonstrated experience in workforce planning, capacity modeling, and scheduling management in a multi-site or multi-state environment
  • Analytically driven: able to identify what data is needed, build a structure to capture it, visualize findings, and present clear recommendations
  • Naturally inquisitive; asks the right questions and digs into the 'why' behind the numbers
  • Proven ability to manage complex, cross-functional projects from design through implementation
  • Familiarity with healthcare compliance: 1099/W2 classification, credentialing, state licensure, and billing workflows
Nice to have
  • Experience with BI and data visualization platforms such as Sigma, Tableau, Looker, or similar tools
  • Experience in behavioral health or a multi-disciplinary clinical model
  • Familiarity with healthcare technology systems
  • Experience supporting payer or partner integrations
  • Comfort in a high-growth startup environment where systems and structures are actively being built
What the job really is

The Director of Operations & Workforce Management at FamilyWell Health will oversee the operational aspects of the clinical model, focusing on workforce planning, provider scheduling, and patient flow. This role involves managing data performance, ensuring compliance, and collaborating with various teams to enhance patient experience and operational efficiency. The position requires a strategic leader who can handle complex projects and drive improvements in service delivery.

Benefits
  • Health, dental, vision insurance
  • Generous PTO
  • 401K
Things to weigh
  • Remote position with specific state residency requirements
  • Role involves significant cross-functional collaboration, which may require strong interpersonal skills
  • No mention of specific tools or technologies used, which may impact the learning curve for candidates unfamiliar with the systems in place
Job score3.2/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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