HHiring Reality
← ezCater, Inc

Associate IT Service Desk Engineer

ezCater, Inc
Location
Boston, MA
Posted
17 days ago
Department
Technology (IT/Infrastructure)
Salary
$56,700–$76,000
What they actually want (must-haves)
  • 0-2 years of IT experience
  • Experience in providing support for an endpoint fleet of Mac & Windows
  • Supported Google Apps (Google Workspace) environment
  • Supported modern enterprise software (Slack, Okta, Google, Zoom, O365)
  • Working knowledge of Zoom Room Video Conferencing
  • Ability to work from the Boston office 3-5 days per week
Nice to have
  • A passion for solving technical problems and a desire to help others
  • A friendly and outgoing personality
  • Flexibility in working hours generally from 9am-5:30pm local time
What the job really is

As an Associate IT Service Desk Engineer at ezCater, you will be responsible for troubleshooting technical issues, fulfilling service desk requests, and improving processes to enhance the technology experience for employees. Your day-to-day tasks will include onboarding and offboarding employees, managing software and hardware setups, and conducting new hire training. You will also participate in an on-call rotation after an initial ramp-up period, ensuring support for both on-site and remote meetings.

Benefits
  • Market competitive salary
  • Stock options
  • 12 paid holidays
  • Flexible PTO
  • 401K with ezCater match
  • Health/dental/FSA
Things to weigh
  • No salary listed beyond the range of $56,700–$76,000
  • Role requires in-office presence 3-5 days per week
  • Initial ramp-up period before joining on-call rotation
  • Company does not sponsor work visas
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to ezCater, Inc?

See how your résumé matches this role — and tailor it from what actually gets interviews.