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← ExtraHop

Customer Success Engineer, Australia

ExtraHop
Location
Remote | Canberra, Australia
Posted
27 days ago
Department
Customer Success
What they actually want (must-haves)
  • Four-year college degree, preferably in a technical field such as management information systems or information technology.
  • Effective communication skills, both verbal and written.
  • Ability to multitask in a fast-paced environment.
  • Demonstrated ability to work flexibly, both independently and as part of a team.
  • Proficiency of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, CIFS, DB Protocols such as TNS/TDS, MS-RPC, and DNS).
  • Technical proficiency in enterprise networking fundamentals (TCP/IP, DNS, routing/switching, network packet brokers, firewalls) and API integrations for security stack interoperability.
Nice to have
  • Experience with project management is a plus.
What the job really is

As a Customer Success Engineer at ExtraHop, you will focus on ensuring successful outcomes for customers by analyzing their requirements and promoting the effective application of ExtraHop's products. Your role will involve securing contract renewals, identifying growth opportunities, and facilitating customer onboarding and engagement. You'll collaborate with various teams to align customer goals with technical execution and champion customer needs for product enhancements.

Benefits
  • Health, Dental, and Vision Benefits
  • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
  • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
  • FSA and Dependent Care Accounts + EAP, where applicable
  • Educational Reimbursement
  • 401k with Employer Match or Pension where applicable
Things to weigh
  • No salary listed
  • Role involves both remote collaboration and occasional travel, which may impact work-life balance.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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