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Middle Technical Support Analyst (L2/L3, Production Support)

Exadel
Location
São Paulo, Brazil
Posted
25 days ago
Department
FS Engineering CoE
What they actually want (must-haves)
  • Proven experience in application production support and incident troubleshooting
  • Good knowledge of SQL, including querying and analyzing relational databases
  • Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code
  • Experience analyzing application logs, error messages, stack traces, and system behavior
  • Understanding of application architecture, interfaces, data flows, and distributed systems
  • Experience with incident management, problem management, and root-cause analysis
Nice to have
  • Practical knowledge of REST APIs, HTTP, JSON/XML, and system integrations
  • Experience with investment funds, asset management, fund administration, or financial markets
  • Understanding of multimarket funds (Hedge Funds) and their operational processes
  • Knowledge of fund lifecycle, transactions, positions, portfolio information, NAV, reconciliation, or related fund administration processes
  • Familiarity with financial systems and integrations between fund administration, accounting, portfolio management, and external platforms
What the job really is

As a Middle Technical Support Analyst, you will provide L2/L3 technical support for applications related to multimarket fund administration. Your daily tasks will include monitoring and troubleshooting production incidents, analyzing application logs and system behavior, and collaborating with development teams to resolve issues. You will also perform root-cause analysis, support incident management processes, and maintain technical documentation.

Benefits
  • International projects
  • In-office, hybrid, or remote flexibility
  • Medical healthcare
  • Recognition program
  • Ongoing learning & reimbursement
  • Well-being program
Things to weigh
  • No salary listed
  • Compensation details are shared at the early stage of the recruitment process
  • The job description is not exhaustive and duties may evolve based on business needs
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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