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Review Management Specialist

Extenteam Client Roles
Location
Philippines
Posted
11 days ago
Department
External - Standard
What they actually want (must-haves)
  • Guest Services background
  • Review management or online reputation management
  • Excellent written and verbal English
  • Excellent communicator
  • Calm under pressure
  • Customer-service oriented
What the job really is

The Review Management Specialist will be responsible for monitoring and responding to guest reviews across various channels for a property management client. This role involves direct communication with guests to address concerns and improve review outcomes, utilizing empathy and professionalism. The specialist will follow a structured review management process and support service recovery steps as needed.

Benefits
  • Competitive Salary
  • Remote Work
  • Paid Time Off
  • HMO Coverage
Things to weigh
  • No specific salary figure listed
  • Role involves handling sensitive guest situations which may be stressful
  • Requires a dedicated home office environment free from noise distractions
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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