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Resident Support Specialist

Extenteam Client Roles
Location
Philippines
Posted
16 days ago
Department
External - Standard
What they actually want (must-haves)
  • High school diploma or equivalent
  • Background in customer service with strong verbal and written communication skills
  • Proficient in Microsoft Office Suite (Outlook, Excel, Power BI)
  • Experience with Property Management software is a plus
  • Ability to effectively convey information and explain processes clearly
  • Teamwork and collaboration skills
What the job really is

The Resident Support Specialist at Extenteam is responsible for managing a portfolio of apartment communities, focusing on resident retention through proactive communication about lease renewals and addressing resident inquiries. This role involves providing exceptional customer service, negotiating lease terms, and ensuring compliance with community guidelines and renter's insurance requirements, all while collaborating with the centralized Resident Support team.

Benefits
  • Competitive salary
  • Remote work
  • Paid time off (vacation, sick leave)
  • Company-provided HMO plan for medical services
Things to weigh
  • No specific salary figure listed
  • Role involves significant customer service and problem-solving
  • Requires a dedicated home office environment free from noise distractions
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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