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← Exiger

Customer Success Manager, Sr. Manager — Public Sector

Exiger
Location
McLean, Virginia, United States
Posted
23 days ago
Department
Government: Customer Success
What they actually want (must-haves)
  • Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer-facing role
  • Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base
  • Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment
  • Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership
  • Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes
  • Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings
Nice to have
  • Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models
  • Experience creating customer onboarding, education, training, or self-service enablement content
  • Experience supporting renewals, revenue retention, or account expansion
  • Exposure to supply chain risk, third-party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting
  • Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools
What the job really is

The Customer Success Manager, Sr. Manager for the Public Sector at Exiger will act as the primary post-sale strategic partner for a portfolio of government customers. This role involves driving onboarding, platform adoption, and retention while building strong relationships with stakeholders, translating mission priorities into actionable plans, and collaborating with various internal teams to ensure customer success and satisfaction.

Benefits
  • Discretionary Time Off with no maximum
  • Industry-leading medical, dental, and vision benefits
  • Competitive compensation
  • 16 weeks of fully paid parental leave
  • A flexible hybrid work environment
  • Wellness stipends and programming that support your well-being
Things to weigh
  • No salary listed
  • Role involves balancing strategic leadership with hands-on execution in a fast-paced environment
  • Experience in public sector is critical, which may limit candidates from other industries
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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