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← Evismart

Lead Production Support Engineer

Evismart
Location
BGC, Taguig, Philippines
Posted
2 months ago
Department
Operations Team
What they actually want (must-haves)
  • Experience as an individual contributor in a technical support or incident response role (SaaS, platform operations, or similar)
  • Ability to make decisions under pressure without managerial oversight
  • Willingness to be the primary owner of night incidents
  • Basic knowledge of service restarts, log review, and ticketing systems (Jira)
  • Ability to teach and delegate effectively to a peer
  • Clear and calm communication skills during live incidents
What the job really is

The Lead Application Support Engineer will serve as the primary incident commander during night hours, ensuring that any issues with the Autopilot platform are addressed swiftly and effectively. This role involves monitoring the platform's health, maintaining consistency in processes between day and night shifts, and training a backup team member to assist during night incidents. The engineer will also collaborate closely with the DevOps team to enhance infrastructure stability and automate problem detection.

Things to weigh
  • Role requires working night shifts consistently
  • No direct management responsibilities, but significant ownership of incident response
  • Limited deep DevOps expertise required, focus is on immediate incident resolution
  • Structured 90-day ramp-up period before full independent night ownership
Job score1.8/5
Benefits1/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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