HHiring Reality
← Evismart

Solutions Engineer

Evismart
Location
Vancouver, BC, Canada
Posted
19 days ago
Department
Customer Team
What they actually want (must-haves)
  • 5+ years in a Solutions Engineer, Implementation, or Technical Onboarding role at a B2B SaaS company.
  • Experience mapping a product to a customer's existing systems/workflow (LMS, practice management software, or similar) during sales and onboarding.
  • Comfortable leading onboarding calls independently, including with frustrated or uncertain customers.
  • Strong cross-functional communication — able to translate customer needs to Product and Product constraints back to customers.
  • Organized, with good CRM/documentation habits.
What the job really is

The Senior Solutions Engineer at EviSmart will be responsible for onboarding complex, multi-module accounts by ensuring the product is correctly mapped to each customer's Lab Management System (LMS) and workflow. This role involves collaborating with Sales to scope deals, leading onboarding calls, and tracking progress in HubSpot to ensure timely and successful go-lives. The position also includes improving the onboarding process and potentially advancing to a Team Lead role based on performance.

Things to weigh
  • No salary listed.
  • Role starts as an individual contributor with potential for promotion to Team Lead based on performance.
  • Onboarding process involves managing complex accounts which may require dealing with frustrated customers.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Evismart?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →