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← Evismart

Production Support & Incident Response Lead

Evismart
Location
BGC, Taguig, Philippines
Posted
19 days ago
Department
Dev Team
What they actually want (must-haves)
  • Experience supporting live production applications
  • Ability to investigate production problems without guidance
  • Comfort with logs, dashboards, APIs, databases, and monitoring tools
  • Understanding of application, database, API/connectivity, and infrastructure issues
  • Strong judgment regarding escalation and business continuity
  • Experience in a 24/7 or on-call environment
What the job really is

The Production Support & Incident Response Lead at Evi Smart is responsible for leading incident response and ensuring platform continuity during night operations. This role involves investigating production issues, determining safe restoration methods, and coordinating with technical teams to resolve incidents while maintaining clear communication with stakeholders. The lead must proactively monitor platform health and develop a backup to handle routine night triage independently.

Things to weigh
  • Permanent night-shift role
  • Individual contributor position with significant responsibility
  • Not a traditional people-management role
  • Requires strong decision-making authority and ownership
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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