The L3 Support & Incident Lead will be responsible for managing incidents during the overnight shift for a platform used by 2,000 dental labs. This role requires real diagnostic skills to identify and resolve issues independently, as there is no one to escalate to during the night. The individual will also need to create documentation and runbooks, as existing resources are limited, and will have the authority to direct teams to implement solutions until permanent fixes are made by the day shift.
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