HHiring Reality
← Everway

Technical Support Engineer (6 month FTC)

Everway
Location
Remote- UK
Posted
17 days ago
Department
Global GTM
What they actually want (must-haves)
  • 1+ year of experience in technical support, customer support, help desk, or a related environment
  • Experience troubleshooting technical issues and supporting customers to resolution
  • Ability to manage multiple customer requests and prioritise effectively
  • Experience documenting customer interactions and maintaining accurate records
  • Ability to work collaboratively with colleagues across technical and customer-facing teams
  • Communicates clearly and effectively with customers and colleagues
Nice to have
  • Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments
  • Familiarity with Google Workspace or Microsoft 365
  • Basic networking knowledge and troubleshooting experience
  • Experience creating support documentation or knowledge base content
  • Experience using CRM or support ticketing platforms
What the job really is

The Technical Support Engineer will provide first-line technical support to customers, addressing inquiries and resolving issues related to Everway products. This role involves collaborating with internal teams, documenting customer interactions, and maintaining support documentation while contributing to a positive customer experience. The position is a 6-month fixed-term contract, focusing on developing technical expertise and knowledge of the company's systems and products.

Benefits
  • Competitive salary with bonus opportunities
  • Flexible work schedules
  • Comprehensive health and wellness benefits
  • Flexible time off plans
  • Career growth through development programs
  • Collaborative, innovative culture where ideas matter
Things to weigh
  • This is a 6-month fixed-term contract, which may affect job security.
  • No specific salary information is provided in the posting.
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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