Manager, Care Operations

As the Manager of Care Operations at evermore, you will oversee the daily operations of the Customer Care function, managing multiple BPO vendor partners to ensure high-quality care experiences for members. Your responsibilities include monitoring performance metrics, managing staffing levels, maintaining technology systems, and driving continuous improvement initiatives. You will also be involved in training and onboarding, process documentation, and collaborating with cross-functional teams to support operational projects.

• Competitive base salary ranging from $90,000 to $105,000
• Discretionary bonus and equity
• Medical, Dental, and Vision insurance with 90% paid employer premium contributions
• 100% Employer Paid Short-Term & Long-Term Disability
• 100% Employer Paid Basic Life Insurance Policy
• Employee Assistance Program (EAP)

• Remote work requires reliable internet access and basic home office equipment
• Occasional travel may be required for company events
• Legal authorization to work in the US is required; no sponsorship available
• All offers contingent upon successful completion of a background check