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← Everlaw

Customer Support Specialist I

Everlaw
Location
New York, New York, United States
Posted
23 days ago
Department
Customer Experience
Salary
$32.70 - $41.35
What they actually want (must-haves)
  • At least 2 years of customer service experience in customer support at a software company or in a similar customer-facing role
  • Exceptional verbal and written communication skills
  • Organized and process-driven
  • Ability to anticipate and mitigate friction points in a fast-paced environment
  • Proactive in resolving and learning from technical challenges
  • Authorized to work in the United States
Nice to have
  • Experience in Customer Support at a software or technology company
  • Familiarity with Customer Relationship Management (CRM) tools like Zendesk or Salesforce
  • Proficiency with Google Workspace applications
  • Prior experience or familiarity with legal technology or legal workflows
What the job really is

As a Customer Support Specialist I, you will be the primary contact for customers using the Everlaw platform, assisting legal teams from various sectors with product functionality and technical issues via phone and email. Your role involves troubleshooting complex client tickets, collaborating with team members, and utilizing AI to enhance customer support workflows. You will also engage in training to build product expertise and participate in performance meetings to discuss career growth.

Benefits
  • Expected hourly rate range of $32.70 - $41.35 per hour
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Accounts for health and dependent care expenses
  • Membership to Modern Health for mental health and wellness support
  • Paid parental leave
  • Company-sponsored life and disability insurance
Things to weigh
  • Employment is contingent on successful completion of a post-offer background check and federal agency suitability clearances
  • No mention of specific tools or technologies used in support processes
  • The role requires a hybrid work schedule, which may not suit all candidates
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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