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Community Moderator - PH

Careers at Eucalyptus
Location
Manila, Manila, Philippines
Posted
13 days ago
Department
Juniper AU
What they actually want (must-haves)
  • 2+ years of experience in online community management, customer support, social media moderation, or a related field
  • Familiarity with Facebook, Instagram, and other social media platforms
  • Strong communication skills with the ability to adapt tone and style
  • Detail-oriented with the ability to spot issues quickly
  • Interest in healthcare and wellness
  • Comfortable working on a late mid-shift schedule (between 2 PM – 1 AM or 6 PM – 3 AM Manila time)
Nice to have
  • Experience in healthcare or wellness companies
  • Experience handling English-language interactions (written and verbal)
What the job really is

As a Community Moderator at Eucalyptus, you will be responsible for monitoring and moderating social media interactions on platforms like Facebook, Instagram, and TikTok. Your day-to-day tasks will include responding to customer inquiries, escalating complex issues, scheduling content, and engaging with other accounts to foster community growth. You will also analyze customer feedback to provide insights that can improve marketing and services.

Benefits
  • Sick, maternal/paternal, compassionate, and vacation leave
  • Personal health days leave and budget for well-being
  • Health insurance provider coverage for up to two dependents
  • Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • Transportation allowance for commuting to the Makati office
Things to weigh
  • No fixed weekend off
  • Late mid-shift schedule may not suit everyone
  • Experience in healthcare or wellness is preferred but not mandatory
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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