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Vendor & Performance Manager - Global Patient Operations

Careers at Eucalyptus
Location
UK - HQ - London
Posted
17 days ago
Department
Juniper UK
What they actually want (must-haves)
  • Experience managing outsourced operations across multiple markets or vendors
  • Ownership of commercial aspects including rate cards, SLAs, and QBRs
  • Deep understanding of contact-centre or support operations
  • Ability to hold partners accountable with data
  • Experience in building processes and templates from scratch
Nice to have
  • Experience standing up new delivery geographies (Latin America, EMEA or similar)
  • Experience in healthcare or another regulated industry
What the job really is

As a Vendor & Performance Manager at Eucalyptus, you will be responsible for building and managing a network of outsourced partners to support patient operations across multiple markets. Your role involves evaluating and launching BPO partners, managing contracts and performance standards, and ensuring that patient experience remains a priority during growth phases. You will also oversee performance metrics and maintain strong relationships with partners while planning for peak operational periods.

Benefits
  • Employee options program
  • Annual development budget plus 3 days of professional development leave
  • Hybrid work setup with 3 days a week in the office
  • Private health insurance or wellness allowance
  • 25 days of holiday, enhanced parental leave, and work from anywhere for 3 weeks a year
  • Vibrant office culture with regular socials and events
Things to weigh
  • No salary listed
  • Role involves significant responsibility with potential for high impact
  • Fast-paced and challenging environment may not suit everyone
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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