HHiring Reality
← Ethos Life

Customer Operations Associate

Ethos Life
Location
Bangalore, India
Posted
13 days ago
Department
Revenue
What they actually want (must-haves)
  • 1-3 years experience in customer support, customer success, operations, or related role
  • Very detail oriented, especially while working with agent compensation and contract details
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management, highly organized and prioritization necessary to balance all responsibilities
  • Excellent phone presence, screen navigation and written communications skills
Nice to have
  • Experience in life insurance or related industry
  • Bachelor’s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software preferred
What the job really is

As a Customer Operations Associate at Ethos, you will focus on delivering exceptional support to both customers and insurance agents. Your responsibilities will include ensuring accurate communication regarding policy statuses and agent compensations, providing assistance through various channels, and identifying opportunities for process improvements. This role requires strong attention to detail, problem-solving skills, and the ability to adapt to a dynamic environment.

Things to weigh
  • No salary listed
  • Experience in life insurance is preferred but not required
  • The role emphasizes adaptability and problem-solving in a dynamic environment
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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