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← Ethos Life

Partnership Support Manager

Ethos Life
Location
Bangalore, India
Posted
15 days ago
Department
Revenue Operations
What they actually want (must-haves)
  • 5 to 10 years of team management experience in Customer Support
  • Experience leading high-volume, ticketing-based teams on Salesforce, ZenDesk, or Service Cloud
  • Confident, empathetic leader who adapts management style to ambiguity and rapid change
  • Comfortable doing root cause analysis yourself
  • Working comfort with AI tools (Claude or equivalent) as a manager
  • Excellent communication and stakeholder management skills
What the job really is

The Partnership Support Manager at Ethos will oversee the daily operations of a team of over 40 partner support representatives, focusing on improving processes and ensuring exceptional partner experiences. This role involves hiring, coaching, and developing team members, while also analyzing performance metrics and advocating for partner feedback within the organization. The manager will utilize AI tools to enhance workflows and collaborate with CX leadership on strategic goals.

Things to weigh
  • No salary listed
  • The role involves managing a large team, which may come with significant pressure
  • Emphasis on using AI tools may require adaptability to new technologies
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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