HHiring Reality
← Ethos Life

Customer Operations Associate

Ethos Life
Location
Bangalore, India
Posted
17 days ago
Department
Revenue
What they actually want (must-haves)
  • 1-3 years experience in customer support, customer success, operations, or related role
  • Very detail oriented, especially while working with agent compensation and contract details
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management, highly organized and prioritization necessary to balance all responsibilities
  • Excellent phone presence, screen navigation and written communications skills.
Nice to have
  • Experience in life insurance or related industry
  • Bachelor’s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software preferred
What the job really is

As a Customer Operations Associate at Ethos, you will focus on providing exceptional service to customers and insurance agents, ensuring accurate communication regarding policy statuses and agent compensation. Your role involves handling inquiries via various channels, developing a strong understanding of Ethos products, and identifying opportunities for process improvements. Attention to detail and strong problem-solving skills are essential for success in this dynamic environment.

Things to weigh
  • No salary listed
  • Experience in life insurance is a plus but not required, indicating a potential learning curve for candidates without that background.
  • The role requires adaptability to change and a high level of detail orientation, which may be challenging in a fast-paced environment.
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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