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CX Product Operations Analyst

Ethos Life
Location
Bangalore, India
Posted
25 days ago
Department
Revenue Operations
What they actually want (must-haves)
  • 3+ years of experience in operational or analytical roles supporting product and technology teams
  • 1+ years of experience with JavaScript, Java, or SQL
  • Strong analytical mindset, technical aptitude, and business acumen
  • Deep customer-centric mindset
  • Excellent communication skills
  • Bachelor’s degree in Computer Science, Engineering, or a related field
Nice to have
  • Experience working in a high-growth technology company
What the job really is

As a CX Product Operations Analyst at Ethos, you will work closely with customer-facing and product teams to enhance the customer experience by addressing technical and product issues. Your role involves triaging issues, advocating for product quality, and facilitating communication between teams. You'll also analyze customer behavior and usage patterns to inform product development and improvements.

Things to weigh
  • No salary listed
  • Role involves navigating ambiguity and limited structure
  • High-impact individual contributor role
  • Encouragement to apply even if not meeting every requirement
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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