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← Ethos Life

Support AI Manager

Ethos Life
Location
Bangalore, India
Posted
1 month ago
Department
Revenue
What they actually want (must-haves)
  • 4+ years of experience managing a team, ideally across more than one function or workstream
  • Hands-on experience with the design, build, or QA of AI-driven voice, chat or email bots
  • Experience working within a product pod or similar cross-functional product team structure
  • Strong process orientation
  • Detail-oriented with strong problem-solving instincts
  • Excellent communicator, able to translate technical issues for both technical teams and product/business stakeholders
Nice to have
  • Experience with support bot platforms (e.g., Forethought, Ada, Sierra, Decagon)
What the job really is

The Support AI Manager at Ethos will lead teams responsible for building and monitoring AI-powered support bots. This role involves hands-on technical leadership, ensuring bot builds meet specifications, defining testing and monitoring processes, and managing quality control. The manager will also facilitate communication between teams and the product manager to prioritize and address quality issues effectively.

Things to weigh
  • No salary listed
  • Role requires hands-on technical involvement, not purely administrative tasks
  • Experience with specific bot platforms is preferred but not mandatory
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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