HHiring Reality
← Ethos Life

Senior Manager, Insurance Customer Operations

Ethos Life
Location
Remote US
Posted
1 month ago
Department
Revenue
Salary
$110,000-$150,000
What they actually want (must-haves)
  • 5+ years in insurance operations or CX
  • 2+ years in a leadership role in regulated industries
  • Experience collaborating with product, engineering, compliance, and customer support teams
  • Deep understanding of life insurance operations
  • Analytical skills for data-informed decision making
  • Experience with technical tools such as Jira, Salesforce, and QA systems
Nice to have
  • Experience with SQL, Tableau, or similar tools
  • Advanced degree
What the job really is

The Senior Manager, Insurance Customer Operations at Ethos will lead initiatives in insurance operations, focusing on operational excellence, product integration, and regulatory compliance throughout the policyholder lifecycle. This role involves managing cross-functional projects, coaching a team, and driving process improvements while collaborating with various departments like Product, Engineering, and Compliance. The position requires a strategic mindset to enhance operational efficiency and ensure high-quality customer experiences.

Things to weigh
  • No specific benefits listed in the posting
  • Salary range provided but does not include bonuses or equity
  • Role involves significant cross-functional collaboration which may require navigating complex organizational dynamics
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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