Product Support Associate

As a Product Support Associate at Ethos, you will be responsible for managing escalated cases from internal teams and customers, diagnosing issues, and resolving them directly when possible. This role emphasizes speed, accuracy, and effective communication, requiring you to build knowledge across various systems for troubleshooting. You will also interact with customers to ensure a positive experience while meeting defined service levels for response and resolution times.

• No salary listed
• Role involves direct customer interaction which may require strong interpersonal skills
• Position is for an individual contributor in a newly established team, which may involve ambiguity
• Focus on speed and accuracy may lead to high-pressure situations