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← Ernest

Client Success Specialist

Ernest
Location
Commerce, California, United States
Posted
10 days ago
Department
Client Coordinator
What they actually want (must-haves)
  • College Degree required, or 7+ years of related experience in project management or high-volume sales account management
  • Demonstrated ability to exercise sound, independent judgment and make business decisions with limited direct supervision
  • Proven relationship-management skills with the ability to advise clients and act as a trusted business partner
  • Excellent verbal and written communication skills with the ability to interact professionally and persuasively with clients and internal teams
  • Strong analytical and organizational skills, with the ability to manage and prioritize a portfolio of competing account demands
  • Proficiency with Microsoft Office, including Word, Excel, and SAP
What the job really is

The Client Success Specialist at Ernest will manage a portfolio of client accounts, serving as their primary point of contact and decision-maker for day-to-day matters. This role involves building strong relationships with clients, understanding their needs, resolving issues, and collaborating with a Client Relationship Manager to ensure client satisfaction and business growth. The position requires independent judgment and the ability to prioritize competing demands effectively.

Benefits
  • Salary range: 75k – 85k
Things to weigh
  • Role involves significant independent decision-making, which may not suit all candidates
  • No remote work option mentioned, as the position is onsite
  • Company emphasizes a strong employee-first culture, which may appeal to candidates seeking a supportive work environment
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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