Service Desk Analyst II (Req #1409)

As a Service Desk Analyst II, you will provide Level 2 technical support to customers through calls and emails, diagnosing and resolving issues efficiently. Your role includes documenting problems, mentoring junior analysts, and ensuring excellent customer service while working collaboratively in a team environment. You will also need to maintain reliable internet access for remote interactions and stay motivated to improve your technical skills.

• Initial base salary range between $21.63 and $31.25 hourly
• Compensation structure may include commissions and discretionary bonuses
• Full range of medical, financial, and/or other benefits
• 401(k) eligibility
• Employee stock purchase program
• Various paid time off benefits, such as vacation, sick time, and personal leave

• Remote position requires being on camera during interactions
• Reliable high-speed internet access is mandatory
• Base salary may be modified based on performance and market factors