HHiring Reality
← ePlus Technology, inc.

MSC Collaboration Engineer III (Req #1393)

ePlus Technology, inc.
Location
Remote, US
Posted
23 days ago
Department
Prof/Tech Services
What they actually want (must-haves)
  • Experience providing second and third level technical support for Cisco Enterprise Collaboration products
  • In-depth troubleshooting experience with Cisco Collaboration infrastructure, endpoints, and gateways
  • Practical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS, and Routing/Switching
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • CCNA Collaboration certification
  • Willingness to be on call 24/7/365 with limited exceptions
Nice to have
  • CCNP Collaboration certification
  • CCIE Voice or Collaboration certification (highly preferred)
  • Practical working knowledge of WebEx Calling and Contact Center, Zoom Phone and Contact Center
  • Substantial field implementation experience
What the job really is

As a Managed Service Center Tier 3 Collaboration Engineer, you will provide advanced technical support for Cisco's Enterprise Collaboration products, assisting both internal and external customers. Your role involves troubleshooting hardware and software issues, mentoring team members, and improving processes and tools for better service delivery. You will also engage in after-hours support and maintain technical documentation to enhance customer satisfaction.

Benefits
  • Base salary range between $110,000 and $150,000 annually
  • Total compensation may include commissions and discretionary bonuses
  • Full range of medical, financial, and other benefits including 401(k) eligibility and various paid time off benefits
Things to weigh
  • No specific mention of remote work policies beyond the location being remote
  • Salary range is broad and may vary based on multiple factors
  • Position is at-will, meaning salary and compensation can change at any time based on performance and market factors
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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