Customer Success Coordinator (Req #1399)

As a Customer Success Coordinator, you will be the primary contact for a portfolio of Managed Services clients after the sale, focusing on onboarding, customer satisfaction, and driving technology adoption. You will manage client relationships, resolve issues, and identify opportunities for service expansion while maintaining accurate records and reporting on customer health. The role emphasizes proactive engagement to ensure high customer satisfaction and retention throughout the contract term.

• Base salary range between $45,000 and $60,000 annually
• Compensation structure may include commissions and discretionary bonuses
• Full range of medical, financial, and/or other benefits including 401(k) eligibility and employee stock purchase program
• Various paid time off benefits, such as vacation, sick time, and personal leave

• Candidates based in Virginia or North Carolina are preferred
• The role may involve managing reactive services, which could limit proactive engagement opportunities
• Salary range is provided, but final salary will depend on various factors, which may lead to uncertainty for candidates