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← ePlus Technology, inc.

Service Desk Analyst I (Shift Mon-Fri 1am -10am EST) REQ 1372

ePlus Technology, inc.
Location
Virginia Beach, VA
Posted
1 month ago
Department
Prof/Tech Services
What they actually want (must-haves)
  • High School diploma required
  • One year of Customer Service experience required
  • Strong verbal communication skills
  • Strong written communication skills
  • Knowledgeable in use of MS Excel, Word, Outlook
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
Nice to have
  • Two years of Service Desk / Help Desk experience
  • An associate degree (minimum)
  • Any relevant IT certification
What the job really is

As a Service Desk Analyst I, you will provide Level 1 technical support to customers by answering calls and responding to emails. Your responsibilities include troubleshooting issues, documenting problems, and ensuring timely resolution while maintaining excellent customer service. You will work collaboratively in a team environment and may also mentor other analysts.

Benefits
  • Initial base salary range expected to be between $16.83 and $24.04 hourly
  • 401(k) eligibility
  • Employee stock purchase program
  • Various paid time off benefits, such as vacation, sick time, and personal leave
Things to weigh
  • Candidates must be located in or near the Virginia Beach, Virginia area
  • Position requires availability on camera during interactions
  • Reliable high-speed internet access required (50 Mbps download / 15 Mbps upload)
  • Role may involve mentoring other Service Desk Analysts
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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