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← ePlus Technology, inc.

Service Desk Analyst I - Req # 1369 (Shift Sun -Thurs 4pm - 1am EST)

ePlus Technology, inc.
Location
Virginia Beach, VA
Posted
1 month ago
Department
Prof/Tech Services
What they actually want (must-haves)
  • High School diploma
  • One year of Customer Service experience
  • Strong verbal communication skills
  • Strong written communication skills
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus
What the job really is

As a Service Desk Analyst I, you will provide Level 1 technical support to ePlus customers by answering calls and responding to emails. Your role involves troubleshooting issues, documenting resolutions, and ensuring excellent customer service while working collaboratively in a team environment. You will also mentor other analysts and maintain communication with customers throughout the resolution process.

Benefits
  • Initial base salary range expected to be between $16.83 and $24.04 hourly
  • 401(k) eligibility
  • Employee stock purchase program
  • Various paid time off benefits, such as vacation, sick time, and personal leave
Things to weigh
  • Candidates must be located in or near the Virginia Beach, Virginia area
  • Shift is Sunday - Thursday from 4pm - 1am EST
  • Position requires reliable high speed internet access and cell phone service
  • Employee will be in an 'at-will position'
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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