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← Eon

IT Helpdesk

Eon
Location
US -NY
Posted
13 days ago
Department
G&A
Salary
$80K – $110K
What they actually want (must-haves)
  • 1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role
  • Strong hands-on experience supporting and troubleshooting macOS environments
  • Experience administering Google Workspace and Microsoft 365 / Entra ID
  • Experience with Okta
  • Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar
  • Solid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP
Nice to have
  • Experience with an MDM platform such as Jamf, Kandji, or similar
  • Basic scripting experience with Bash, Zsh, or other automation tools
  • Experience supporting both macOS and Windows environments
  • Experience working in a startup or rapidly scaling technology company
  • Experience supporting security-related IT processes and access controls
What the job really is

The IT Helpdesk Support Specialist at Eon will serve as the first point of contact for employees needing technical assistance, primarily in a macOS environment. Responsibilities include troubleshooting hardware and software issues, managing user identities and access, overseeing employee onboarding and offboarding, and maintaining IT documentation. The role emphasizes problem-solving, communication, and a customer-oriented approach in a fast-paced startup setting.

Benefits
  • Equity Participation (RSUs!)
  • 401K match
  • Paid Parental Leave
  • Generous benefits including medical, dental, and vision options
  • Vibrant office with meals, happy hours, and employee events
  • Home office setup and culture events for remote employees
Things to weigh
  • No specific mention of remote work flexibility beyond home office setup
  • Fast-paced startup environment may require adaptability to changing priorities
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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