HHiring Reality
← Eon

Senior Support Engineer

Eon
Location
US - Remote
Posted
23 days ago
Department
Sales
What they actually want (must-haves)
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
What the job really is

As a Senior Support Engineer at Eon, you will provide technical support to customers, troubleshooting issues related to the Eon product using logs, networking, and system administration. Your role will involve creating documentation, developing custom solutions through coding and scripting, and participating in an on-call rotation for after-hours support. You will also be responsible for incident management and collaborating with other teams to enhance the support experience.

Benefits
  • Equity Participation (RSUs!)
  • 401K match
  • Paid Parental Leave
  • Generous benefits including medical, dental, and vision options available to you
  • Vibrant office with meals, happy hours, employee events, and volunteer days
  • Home office setup and culture events for remote employees
Things to weigh
  • Must be comfortable working 9-6 EST
  • Participation in on-call rotation for after-hours, holiday, and weekend support coverage
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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