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← Envoy Global, Inc.

Client Experience Manager

Envoy Global, Inc.
Location
Chicago or Remote (US)
Posted
16 days ago
Department
Operations (OPS)
Salary
$45,000.00-$55,000.00
What they actually want (must-haves)
  • 1-2 years of customer service experience
  • Excellent customer service skills and empathy to address client needs properly
  • A client first mindset to find resolution and next issue avoidance
  • A keen eye for attention to detail and accuracy in responses to clients
  • Excellent organizational and time-management skills
  • Strong communication skills that are clear, concise, and empathetic
Nice to have
  • Bachelor’s Degree or equivalent work experience preferred
  • Passion and interest in immigration preferred
  • Experience or knowledge of ticketing systems (Zendesk) preferred
What the job really is

As a Client Experience Manager at Envoy Global, you will be responsible for supporting clients by answering questions, resolving issues, and ensuring their needs are met. You will lead client training sessions, manage project plans, and communicate with both clients and internal teams to track project milestones. This role requires collaboration with cross-functional teams and maintaining various team materials.

Things to weigh
  • Position is 100% remote within the United States
  • Salary range is specified as $45,000.00-$55,000.00
  • Role involves handling escalations and managing client expectations, which can be challenging
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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