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Senior Manager of Customer Onboarding

Enumerate
Location
United States - Remote
Posted
17 days ago
Department
Implementation
What they actually want (must-haves)
  • 6-10 years of experience in SaaS onboarding, implementation, or similar roles
  • At least 3 years of experience leading a team of individual contributors
  • Demonstrated success driving software adoption and payments or digital-workflow utilization
  • Proven ability to coach others to achieve high performance
  • Experience designing or rebuilding an onboarding or enablement program
  • Excellent communication and relationship-building skills
Nice to have
  • Experience applying AI or automation to service delivery
  • Bachelor’s degree preferred but not required
What the job really is

The Senior Manager of Customer Onboarding will lead a team responsible for enhancing customer onboarding experiences, focusing on software adoption and payment utilization. This role involves building and executing onboarding strategies, managing team performance, and collaborating with various departments to ensure customer success. The position also offers the opportunity to innovate onboarding processes using AI and technology.

Benefits
  • Total compensation pay range of $100,000 — $120,000 USD
  • Remote work opportunity
  • 10% travel requirement
Things to weigh
  • Role involves significant responsibility in shaping onboarding processes
  • Candidates must be located in the United States and able to work EST hours
  • Position is described as a build role, not caretaking, which may appeal to those who enjoy innovation
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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