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← Enova International

NetCredit Collections Representative (Remote)

Enova International
Location
Chicago, IL
Posted
19 days ago
Department
Contact Center Representatives
What they actually want (must-haves)
  • A minimum of 1 year of experience in a high volume debt collections environment
  • Exceptional conflict resolution and communication skills
  • Strong negotiation abilities
  • Demonstrated high level of self-management for remote work
  • Proven ability to think quickly and logically to creatively problem solve
What the job really is

As a NetCredit Collections Representative, you will be responsible for contacting customers with overdue accounts to understand their financial challenges and help them maintain loan payments. Your role will involve managing a high volume of inbound and outbound calls, negotiating payment arrangements, resolving customer concerns, and accurately recording all interactions in the company's database. This position requires strong communication, conflict resolution, and negotiation skills, along with the ability to work effectively in a remote environment.

Benefits
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option
  • PTO & paid holidays off
  • Sabbatical program
  • Summer hours
  • Paid parental leave
Things to weigh
  • The role requires candidates to live in specific states (IL, IN, IA, MO, TX, UT, WI, WY) for remote work
  • The job involves handling difficult customer situations, which may be stressful
  • The position has a defined hourly rate with potential for bonuses, but no salary range is provided
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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