HHiring Reality
← Enova International

CashNetUSA Application Support Representative (Remote)

Enova International
Location
Chicago, IL
Posted
19 days ago
Department
Contact Center Representatives
What they actually want (must-haves)
  • Ability to manage inbound customer calls and provide guidance through the loan application process
  • Exceptional communication and active listening skills
  • Proven ability to thrive in a high-volume environment
  • Comfortable utilizing new technology and excelling in a remote work environment
Nice to have
  • Prior call center experience
  • Background in fast-paced customer service environments
What the job really is

As an Application Support Representative at Enova, you will engage with customers primarily through inbound and some outbound calls, guiding them through the loan application process. Your role will involve ensuring customer satisfaction by clearly explaining product features and benefits, while maintaining accurate customer account records. You will undergo a comprehensive training program to specialize in a specific lending brand before taking on these responsibilities.

Benefits
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option
  • PTO & paid holidays off
  • Sabbatical program
  • Summer hours
  • Paid parental leave
Things to weigh
  • Remote work is limited to candidates residing within 100 miles of Chicago, IL or South Jordan, UT
  • The role involves a high volume of calls, which may lead to a stressful work environment
  • No specific mention of career advancement opportunities or skill development beyond the initial training
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to Enova International?

See how your résumé matches this role — and tailor it from what actually gets interviews.