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← Enova International

Call Center Supervisor - Credit Report Disputes (Hybrid)

Enova International
Location
Chicago, IL
Posted
19 days ago
Department
Operations
Salary
$51,000 to $57,000
What they actually want (must-haves)
  • 3+ years of leadership experience managing teams within credit reporting dispute operations
  • In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing
  • Excellent written and verbal communication skills
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations
What the job really is

As a Call Center Supervisor for Credit Report Disputes, you will lead a team responsible for managing the resolution of credit report disputes. Your daily tasks will include training and mentoring team members, analyzing dispute trends, and ensuring compliance with relevant regulations while monitoring team performance and productivity.

Benefits
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
Things to weigh
  • No remote work on Tuesdays through Thursdays, in-office presence required
  • Salary range may vary based on qualifications and experience
  • Role involves managing compliance with specific regulations (FCRA/Metro 2) which may require ongoing education
Job score4.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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