Member Support Flights Lead

Engine

Location

Remote - US

Posted

12 days ago

Department

Client Operations

What they actually want (must-haves)

Proven experience supporting flight operations or airline booking teams, preferably within an OTA or TMC environment
Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus
Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations
Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS)
Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently
Demonstrated ability to collaborate across teams and drive training and development initiatives

What the job really is

As the Member Support Flights Lead at Engine, you will provide expert-level support for flight operations, handling escalations and complex booking issues. Your role involves utilizing GDS and NDC systems, collaborating with internal teams and airline partners, and developing training initiatives. You will also analyze trends in escalations to recommend process improvements and document best practices for the team.

Benefits

Competitive base pay tied to role and experience, with equity for all employees
Some roles are also eligible for bonuses or commissions
Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model

Things to weigh

Role may require a flexible, modified schedule that regularly includes overnight shifts and weekends to support 24/7 operations
No specific details on the full list of benefits provided in the posting

Job score3/5

Benefits2/5

Freshness5/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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