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Salesforce Administrator (Service Cloud) - LATAM

Engine
Location
Remote - LATAM
Posted
16 days ago
Department
Service Delivery
What they actually want (must-haves)
  • 3+ years of hands-on experience as a Salesforce Administrator
  • Strong focus on Salesforce Service Cloud
  • Expertise in case management and workload reduction
  • Experience building complex screen flows to streamline customer support processes
  • Ability to thrive in fast-paced, innovative environments
  • Proven track record of automating workflows to improve efficiency
Nice to have
  • Fluency in Salesforce Omni-Channel
  • Experience with OmniStudio
  • Experience with AWS Connect telephony integration
  • Familiarity with Agentforce
What the job really is

As a Salesforce Administrator focused on Service Cloud at Engine, you will be responsible for crafting and executing strategies to automate customer support workflows, thereby improving resolution times and reducing case backlogs. You will collaborate with engineering, product, and customer support teams to optimize Salesforce solutions and lead the design of complex configurations to enhance operational efficiency.

Benefits
  • Competitive base pay tied to role and experience
  • Equity for all employees
  • Some roles are eligible for bonuses or commissions
  • Hybrid-hub model for work environments
Things to weigh
  • Contractor position limited to candidates within Latin America
  • Applications accepted until 7/16/26 or until filled, with early review of applications possible
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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