Director of Client Ops, Group Reservations

The Director of Client Ops, Group Reservations will lead the Groups Contracts and Groups Bookings teams, focusing on enhancing the customer experience in group travel. This hands-on leadership role involves managing operations, driving continuous improvement, and ensuring high performance through direct involvement in the workflows. The role requires a blend of strategic oversight and operational execution to eliminate friction in group travel processes.

• Competitive base pay tied to role and experience
• Equity for all employees
• Potential eligibility for bonuses or commissions
• Hybrid-hub model for work environments
• Full list of benefits available at engine.com/culture

• No specific details on the company's culture or team dynamics
• The role requires a significant hands-on approach, which may not suit all leadership styles
• High expectations for performance and continuous improvement may lead to a demanding work environment