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← Energy Exemplar

VP Customer Success

Energy Exemplar
Location
United Kingdom - Remote
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 10+ years’ experience working within a fast-growing SaaS business
  • 5+ years’ experience leading a Customer Success function within the energy industry
  • Proven track record in sales, account management, or business development across EMEA
  • Strong problem-solving and analytical skills
  • Exceptional written and verbal communication skills, with experience engaging senior stakeholders across multiple regions
Nice to have
  • Experience leveraging AI and automation tools to drive retention, expansion, and operational efficiency across the Customer Success organization
  • Entrepreneurial mindset with high energy and a strong advocacy for the customer voice
What the job really is

The Vice President of Customer Success at Energy Exemplar will lead the Customer Success organization across the EMEA region, focusing on driving revenue growth through customer engagement and retention strategies. This role involves collaborating with various teams to enhance customer satisfaction, optimize the customer journey, and implement effective onboarding practices, all while leveraging AI and automation tools to improve operational efficiency.

Things to weigh
  • No salary listed
  • Role involves leading a geographically distributed team
  • Focus on driving revenue growth may lead to high performance expectations
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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