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Senior Customer Success Manager Africa

Energy Exemplar
Location
South Africa
Posted
13 days ago
Department
Customer Success
What they actually want (must-haves)
  • At least five years’ experience in customer success, account management or a comparable client-facing commercial role within the power, energy, utilities or enterprise software sector
  • Demonstrable experience managing and growing relationships with senior stakeholders and users across multiple customer accounts
  • Experience working with customers in Africa and/or across the wider EMEA region
  • Proven ability to retain customers, manage renewals and identify revenue-growth opportunities through upsell, cross-sell or price increases
  • Strong commercial awareness, with the ability to balance customer value, retention and business objectives
  • Excellent relationship-building, communication and presentation skills, with the ability to build credibility at all organisational levels
What the job really is

The Senior Customer Success Manager for Africa will manage and enhance existing customer relationships, focusing on driving retention, product adoption, and revenue growth through renewals and upselling. This role involves building long-term relationships, conducting customer meetings, and collaborating with internal teams to ensure customers derive value from Energy Exemplar's solutions. The position requires regular travel across Africa to engage with clients and support their needs.

Things to weigh
  • Role requires regular travel across Africa, which may impact work-life balance.
  • No specific salary or benefits information provided in the posting.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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