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← Lantern

Member Engagement Supervisor

Lantern
Location
Dallas, Texas, United States
Posted
17 days ago
Department
Product
Salary
$70,000-$80,000
What they actually want (must-haves)
  • 2–3 years of experience in a contact center or call center environment
  • 1+ year in a lead, team lead, or supervisory capacity — formal or informal
  • Strong interpersonal and communication skills
  • Proven ability to manage multiple priorities in a dynamic, fast-paced setting
  • Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar)
  • Customer-centric focus with excellent communication skills
Nice to have
  • Healthcare, insurance, or outbound sales/case management experience
  • Knowledge of care coordination and case management concepts
  • Bilingual (English-Spanish) preferred
What the job really is

As a Member Engagement Supervisor at Lantern, you will lead and coach a team of Care Advocates in a call center environment, focusing on enhancing their performance and member engagement. Your role involves real-time coaching, managing schedules, and handling escalated inquiries, all while fostering a positive and accountable team culture. You will also collaborate with other departments to ensure quality care coordination and contribute to process improvements.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
Things to weigh
  • Role is fully onsite in Dallas, TX
  • Specific work hours will be determined upon hire and must fall within call center's operating hours of 8:00 AM–7:00 PM ET
  • Base salary range is $70,000-$80,000 depending on experience
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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