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← Lantern

Manager, Client Success (Emerging Market)

Lantern
Location
Remote, USA
Posted
18 days ago
Department
Client Success
Salary
$100k–$120k
What they actually want (must-haves)
  • Bachelor’s degree
  • Experience in the healthcare industry, with a focus on the self-funded benefits industry
  • 7+ years of job-related experience in a strategic account or client management role within human capital, healthcare, or benefits
  • Ability to engage interpersonally with all levels within an organization, including C-suite
  • Process-driven with strong analytical skills and the ability to turn data into actionable insight
  • Proficient in Salesforce (SFDC) and the Microsoft 365 suite
Nice to have
  • 2–3 years of people management experience
  • Healthcare start-up experience
  • Familiar with Monday.com and BI/reporting platforms
  • Comfortable using AI tools in day-to-day work
What the job really is

The Manager of Client Success for the Emerging Market at Lantern will oversee approximately 10 client accounts while managing a team of 3-4 Client Success Managers. This role involves developing service strategies for client retention and growth, resolving client issues, and analyzing account performance. The manager will also collaborate closely with the VP of Client Success to enhance processes and drive operational improvements within the team.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
Things to weigh
  • No specific mention of remote work flexibility beyond the location being remote
  • Base salary range provided but no details on variable compensation structure
  • Role involves travel, which may not suit all candidates
  • Fast-paced environment may be challenging for some
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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