As a Member Engagement Advocate at Lantern, you will primarily engage in outbound calling to assist members in navigating their healthcare options and scheduling necessary care. Your role involves building rapport, educating members about their benefits, and handling objections to convert hesitant individuals into active participants in their care journey. You will also manage member cases, document interactions, and collaborate with health plans to resolve issues while maintaining a high standard of professionalism and HIPAA compliance.
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