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Member Services Supervisor

Lantern
Location
Dallas, Texas, United States
Posted
1 month ago
Department
Member Services
What they actually want (must-haves)
  • 2–3 years of experience in a service center environment
  • Proficiency in Microsoft applications, including Teams, Excel, PowerPoint, and Outlook
  • Proven ability to deliver results in a service-based healthcare or insurance environment
  • Strong written and verbal communication skills, including conflict resolution and constructive feedback
  • Strong critical thinking, problem-solving, and organizational skills, with the ability to manage multiple priorities and meet deadlines
  • Ability to lead a team of up to 14 Care Advocates in a fast-paced environment
Nice to have
  • 2+ years of experience in the healthcare industry
  • Experience with inContact and NICE
  • Experience supporting continuous improvement initiatives and familiarity with Lean basics or similar process improvement methods
  • Experience working with digital tools, automation, AI-assisted workflows, and reporting systems that support efficient service delivery
  • Experience leading teams through change by clearly communicating new processes and sustaining adoption over time
What the job really is

As a Member Services Supervisor at Lantern, you will lead and develop a team of Care Advocates, focusing on enhancing service excellence and improving operational processes. Your role involves talent management, coaching, and fostering a culture of innovation while ensuring high-quality member experiences. You will also analyze performance data to drive continuous improvement and manage escalated member issues effectively.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
Things to weigh
  • Onsite position in Dallas, Texas with hybrid options available after onboarding
  • Focus on continuous improvement and technology enhancements, including AI tools
  • Role involves managing a team and addressing escalated member issues, which may be challenging in a fast-paced environment
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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