Customer Support Engineer

As a Customer Support Engineer at emnify, you will be responsible for managing customer tickets from initial contact to resolution, ensuring clear communication throughout the process. Your role involves monitoring live network traffic, responding to alerts, and collaborating with various teams to resolve complex issues. You will also maintain network configurations and build your technical expertise in mobile networks and cloud infrastructure.

• The role requires comfort with a rotating shift model, including nights and weekends, which is a permanent part of the team's operations.
• The position demands ownership of problems rather than simply being assigned tasks, which may be challenging for some candidates.
• The technical domain is specific to mobile networks and cloud connectivity, requiring a significant learning investment that is only beneficial if the candidate finds the subject interesting.