HHiring Reality
← Elwood Technologies

Technical Client Success Manager - Singapore

Elwood Technologies
Location
Singapore
Posted
9 days ago
Department
Trading Operations
What they actually want (must-haves)
  • 2-5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Sales Engineer, ideally serving institutional clients
  • Demonstrated ability to solutionise client needs into tailored platform configurations and product recommendations
  • Strong relationship management skills with the ability to build trust and credibility with institutional clients
  • Solid understanding of APIs, technical integrations, and front-to-back trading system workflows
  • Familiarity with financial markets and trading workflows
  • Passion for blockchain, cryptocurrencies, and the digital assets landscape
Nice to have
  • Existing network or relationships within the institutional digital assets space in Asia
  • Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers
  • Working knowledge of Python and/or SQL for basic data analysis
  • Experience with customer success platforms or support ticketing systems
  • Fluent/business level understanding of Mandarin
What the job really is

The Technical Client Success Manager at Elwood Technologies will manage client relationships, ensuring their success and satisfaction with the digital asset platform. This role involves onboarding clients, translating their needs into technical specifications, and providing high-touch support while collaborating with sales to drive account growth. The position requires a blend of technical expertise and strong relationship management skills to effectively serve institutional clients in the digital asset ecosystem.

Benefits
  • Competitive salary and compensation packages
  • Fully paid medical and discounted dental schemes for employees and their family
  • Generous time off + bank holidays
  • Enhanced parental leave for all employees who have been with the company for one (1) year
  • Weekly Grab allowance to use in the office of up to S$75
  • Discounted gym scheme
Things to weigh
  • No specific salary listed
  • Role involves high-pressure situations in a dynamic environment
  • The position requires a blend of technical and client-facing skills, which may not suit all candidates
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Elwood Technologies?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →